VISITING A FOODBANK
You will be welcomed by volunteers to discuss your needs and prepare your food parcel.
“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”
We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.
MEETING YOUR NEEDS
The volunteers will take your e-referral details and then ask you about any special dietary requirements. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, vegan or vegetarian.
PREPARING YOUR FOOD
Whilst your food parcel is being prepared, a volunteer will offer you a hot drink and a biscuit. They will also be available if you would like to have a chat. The volunteer can help you pack your food parcel into bags. If possible, please bring your own bags.
PRACTICAL GUIDANCE AND SUPPORT
Foodbank volunteers take the time to listen and support you. They can provide information on our Money Advice Service and suggest other routes to accessing support. We have also partnered with various support agencies to provide drop in sessions in the foodbank centres. If you feel you need professional support or guidance please feel to have a chat with them.