WEBSITE Privacy Policy

Purpose 

Personal Data 

Where do we get it from? 

Legal Basis 

Will we share it other than as set out above ? 

To provide you with access to our food bank and to handle  queries and complaints. 

Information that is on your foodbank voucher(s) such as your name, date of birth, address, contact details, family composition, age brackets, and why you are using our food bank.  Any other information you choose to give to us to engage with our services. 

From you – this can be taken over the phone and from your food voucher.  

 From other agencies or foodbanks.  

 Information on the database we use provided by our Franchisor.  

We collect this information as it is necessary for both our and your legitimate interest to deliver or receive our services.  It may also be necessary to perform any contract we have with you.  If we collect any special category data e.g. we will ask for your consent.  

Yes – We operate as a franchisee of the Trussell Trust network of foodbanks and as such other foodbanks may see personal data we hold about you if you visit there too; Trussell Trust may see your personal data; your referral agent; or other third parties (such as social care providers or other food banks) if absolutely necessary.   

To respond to enquiries (online and otherwise) or indications of wishes to support the charity. 

Name, Email address, any information you provide to us. 

When you submit an enquiry on our website, use our online forms, email, text, telephone, post or when we meet you face to face.  We may also receive personal data from independent event organisers e.g fundraising sites (e.g. Just Giving) where you have given them this information and indicated you would like to support our charity. 

Legitimate Interest – it is in our legitimate interest to respond to enquiries, requests and information within feedback forms so that we can engage with individuals to the benefit of the charity. 

No.  

To enable EFP to deal with external in-bound Money Advice Service queries.  

Name, address, contact details, DOB, marital status, dependents, partner info,  immigration status – if relevant;  household details – composition, tenure, no of bedrooms, economic status, income band, language, interpreter required. Third party authority. 

From you or from referral agencies.  

Consent. 

Legitimate Interest – it is in our legitimate interest to respond to in-bound queries.  

Advicepro/external referral organisation.  

To enable EFP to provide you with our direct marketing communications by email or text. 

Name, email and telephone number 

From you.  

Consent 

No. 

To enable EFP to provide you with our direct marketing communications by telephone or post. 

Name, telephone and address. 

From you.  

Legitimate interest, which is to promote our charitable objectives and to increase fundraising. 

No. 

To enable third party partners to provide you with direct marketing about EFP in electronic communication form such as targeted online (including on social media platforms). 

Name, address, email address. 

From you.  

Consent 

Third party marketing and media (including social media) platforms (such third parties may use third parties to verify your identity). 

To inform our marketing strategy by analysing and profiling our marketing database and to identify others that may be interested in hearing from us (called Lookalike audiences).  This helps us to understand our donors better. 

Name, address, email address, donation. 

From you.  

Our Legitimate Interest to inform and maximise our marketing strategy with a view to further supporting the charity. 

Third parties providing data analytic services. 

To market our services, ideals or aims with a view to converting inquiries, send you our newsletters and similar updates, and marketing activity into donations for our charity. 

Name, email address, telephone, address.  

From you. 

Our legal basis is that it is in our legitimate interest to market our services, ideals or aims.  We may also rely on consent for certain marketing activity and where this is the case, we will obtain this from you separately. 

No.  

To manage our stock donations from donors 

Name, contact details, donation information, job title (if a corporate donor) 

From you.  

Our legitimate interests keeping data accurate and relevant. 

Trussell Trust Database /Sharepoint.  

Managing our donor database and keeping our donors database up to date. 

Name, address, email  address, telephone. 

You and/or third party publicly available resources such as the Royal Mail’s National Change of Address database. 

Our legitimate interests of keeping our database up to date, accurate and relevant. 

Third party data cleaning service providers. 

Administer a donation, including processing donations via online, cheque, text, or while shopping, and gift aid.  Please see our Donor Privacy Notice for further information. 

Name, postal address, email address, telephone number, bank details, the fact you are a UK tax payer, the reason for your donation and whether it is in memory of another person. 

From you, Amazon, Justgiving and EasyFundraising. 

Our legitimate Interest to keep data accurate and relevant and to process donations for benefit of the Charity. 

Legal obligation to process direct debit under direct debit agreement. 

HMRC for purposes of Gift Aid. 

Payment bureau provider administering the payment, including Amazon, Easy Fundraising, Common Good.  

Sharepoint and Xero 

Managing relationships with our corporate partners. 

Name and contact details of our point of contact at the corporate partner. 

From you.  

Our legitimate interest of managing our relationship with our corporate partners. 

No. 

To set cookies on our website. 

Data about your use of our website. 

From you.  

For essential cookies it is in our legitimate interest to use these to operate the website.   

For other cookies, we rely on your consent. Please our cookie policy for more information  

Google Analytics and tag manager.  

To record who visits our premises. 

Name, contact details, date and time of visit, vehicle registration number 

From you.  

Our legitimate interest of documenting visitors to our site for security and fire safety purposes. 

No. 

To publish case studies and testimonials 

Name/picture/details you wish to share.  

From you.  

Consent.  

Social media platforms; 

Website; Funders; newsletters 

To provide you with food parcels that suit your needs or preferences  

Dietary requirements /allergies 

From you. 

Consent and explicit consent. In extreme situations, we can rely on vital interests we may share your personal details if we believe you or  someone’s life is at risk. 

Trussell Trust referral Agencies and other Trussell Trust foodbanks 

To enable EFP to provide benefits advice and support including budgeting advice/support, and signposting advice/support.  

Health data – diagnosis, or presumed – under investigation; vulnerability. Difficulties associated with health conditions, i.e. for purposes of info gathering to establish eligibility (for descriptors, only).  Essential to establishing difficulties in managing activities set out in benefit claims, or, e.g., difficulties associated with managing care needs of dependents – such as child, or other cared for person; Various other issues: housing (landlord issues); medication; treatment; support services/workers info; medical evidence – diagnosis letters, GP letters, CAMHs reports etc. – purpose of supporting claims and appeals. 

From you. From your organisations that you have given your consent for us to receive information. 

Consent and explicit consent. In extreme situations, we can rely on vital interests we may share your personal details if we believe you or  someone’s life is at risk. 

AdvicePro, creditors and external support agencies for example mental health organisations, veterans organisations, energy companies, etc.  

To deal with enquiries relating to your mental health and wellbeing service for single parents.  

Name, address, telephone, email of referred parent(s); Date of birth of referred parent(s); Use of foodbanks; Family status; employment status; marketing preferences; reasons for wishing to take part in the workshops – all relating to the referred parent(s). 

From you. 

Legitimate interest of managing our mental health  enquiries.  

No. 

To provide our Money Advice Service including dealing with your enquiry, and external inbound and outbound referrals, providing signposting advice, debt advice, benefit advice, budgeting advice and support.  Please see our MAS Privacy Notice for further information.  

Name, address, contact details, DOB, marital status, dependents, partner info, immigration status – if relevant;   

household details – composition, tenure, no of bedrooms, economic status, income band, language, interpreter required. Third party authority,. 

From you. From other organisations that you have given your consent for us to receive information. 

Consent.  

AdvicePro, AdviceUK,external support agencies for example mental health organisations, veterans organisations, energy companies, etc., the FCA  

To provide our Money Advice Service  Please see our MAS Privacy Notice for further information. 

Health data – such as diagnosis, or presumed – under investigation; vulnerability. Difficulties associated with health conditions. Essential to establishing difficulties in managing activities set out in benefit claims, or, e.g., difficulties associated with managing care needs of dependents – such as child, or other cared for person; Various other issues: housing (landlord issues); medication; treatment; support services/workers info; medical evidence – diagnosis letters, GP letters, CAMHs reports etc. – purpose of supporting claims and appeals. 

From you, other external referees, such as mental health workers seeking advice for their clients)  From other organisations that you have given your consent for us to receive information.  

Consent and explicit consent.  

In extreme situations, we can rely on vital interests we may share your personal details if we believe you or someone’s life is at risk. 

AdvicePro,  AdviceUK, and external support agencies for example mental health organisations, veterans organisations, energy companies, etc., the FCA.